Hey y’all frustrated Webkinz and Lil’kinz shoppers. Welcome to the New and Improved Blog where we (which includes me) gets to discuss, vent and or the occasional good cry in regards to these plush toys. Moms, dads and disgruntled family members a like, I say that we band together and share in each others pain. I would like to have a little Dr.Phil moment here and indulge myself by sharing with you, my story.
I’m sure that most of you have had the absolute pleasure of speaking with me at some point here, at DVDBoxOffice in glorious Toronto Canada. I work within the customer service department and man the phones and email. To those around me, I am considered a kind, law abiding citizen and a contributing member of society. To those who phone in looking for there order… I am Enemy No.1. (Known to small children as the mean lady who won’t dispatch there Webkinz) People, if I could I would! Heck, I’d start an underground operation just fill all of your orders and end this continuous nightmare of mine. So, here is my plea… PLEASE stop yelling at me… The delay in shipping is due Ganz, the manufacture. They are shipping these things out as leisurely as possible. The shipments are small in quantities and the items sent to us are totally random. We are not hiding them somewhere; we are solely at the mercy of GANZ.
So next time you phone and inquire about your order. Remember; please go easy on us…. We are merely the messengers.
Drop me line, let me know what you think!
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5 comments:
Tamara... We here think you are doing a great job! I haven't spoken to you on the phone, yet... but I have been one of the kinder, gentler emailers blowing off steam when your site says one webkinz, lets say, the black and white cat for the moment, is in stock, and then only to get a back-order notice on it. We do know it's a dirty, nasty job you are lady-in-charge of ... but beleive us, we really appreciate you and your pain. Hang in there, someone told us today that GANZ will have their act together real soon... Hahaha... had to keep us from laughing at them. Best regards, GramaAnn and her girls in
Scottsdale, AZ. Now back to ordering, even if on back-order :o)
Tamara... We here think you are doing a great job! I haven't spoken to you on the phone, yet... but I have been one of the kinder, gentler emailers blowing off steam when your site says one webkinz, lets say, the black and white cat for the moment, is in stock, and then only to get a back-order notice on it. We do know it's a dirty, nasty job you are lady-in-charge of ... but beleive us, we really appreciate you and your pain. Hang in there, someone told us today that GANZ will have their act together real soon... Hahaha... had to keep us from laughing at them. Best regards, GramaAnn and her girls in
Scottsdale, AZ. Now back to ordering, even if on back-order :o)
Hi GramaAnn (and girls)
Thank you so much for your feedback. I was very excited to get your post, as you and the'ladies' are offically the first to comment.
I agree with the comment that Scottsdale had made regarding how the team at DVDBoxOffice.com are only doing there jobs, and do not need being shouted at by a minority of individuals who do not have the respect of others! Since I have ordered games and the babie3 (Playstation3) from the most excellent company in the world, I can say this for two reasons:
1st reason is that I live in the UK and that some games don't work on the European Playstation3
2nd I wouldn't want to shop anyway (especially online) to a company that has outclassed other importers fro digital games since coming back from Vancouver B.C in 2003!
So gamers out there without patient please cut them some slack the staff at DVDBoxOffice.com cannot be there to order (YOUR) games/accessories etc, so be patient and the items will come. It's a team effort and that effort is truly GLOBAL!
Tamara(nicknamed: wifey, excellent blog)
Tatiana(nicknamed: princess, hope you are feeling better real soon)
Regards and best wishes
Brandon and Babie3 (Playstation 3) and co
Tamara...I dont' live where you live but your blog is GREAT!
-tirzabobo3
P.S PLEASE WRITE BACK!
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